As far as Tourism and Hospitality Industry is concerned customer service is the most important factor that drives future business. Tourism and hospitality industry usually covers hotels restaurants resorts cruise etc through which people are served. Each guest coming to these entities are treated for the best experience.
There are several kind of training programs are available for the travel and tourism industry. The training given for restaurant industry usually involves culinary training and special guideline about how food is served. Hotels and resorts will having staffs trained to sell properties on rental basis and front desk management.
Even though at the time of recruitment staff is selected on the basis of skills proper training is needed for further experience. Otherwise, poor customer service will result in more complaints and a bad reputation for the company. A well-trained staff can keep the customer happy and in that way can drive more customers to avail the services in future.
Another factor that is critical for tourism and hospitality industry is the stress that employees have to handle during the work. Reacting to the situation with anger can create a wrong impression among the guest which may affect the reputation of the firm. Employees also need to be trained to manage conflicts occurring inside the hotel or restaurant.