Ruth Spellman, the former CEO of the Chartered Management Institute (CMI), believes in empowerment, and never more so than in a recession. “There is a fair degree of pessimism in the transport sector,” she says. “People need to be empowered to get back on to a ‘can-do’ agenda. Powerless feels awful, but if you show them the things they can influence, they automatically feel better.” (more…)