Majority of responsibility of an industrial relations manager involves maintaining good relationships between the employees and management. There are two other words usually used in conjunction with industrial relations which are employee relations and labor relations. Even though the terms usually refers to the relationship with employees all the people connected with the organizations like employees customers union members governing agencies and stakeholders are directly or indirectly involved. So we can classified industrial relation Management as three category. That are Employee Relation Management, Labor Relation Management and Customer Relation Management.
Employee Relation Management
When the number of employees are less it is often easy to manage the relationships but larger companies can have a dedicated human resource manager who can handle the industrial relations easily. Managers having expertise in handling industrial relations usually study and resolve problems which can affect productivity and poor performance related to misconduct by employees. Managers handling industrial relations usually communicate effectively and manage employees through motivation. Industrial relationship managers also adopt employee recognition programs after discussion with top level managers. Safety measures concerning the employees are monitored by industrial relation managers for improved productivity.
Labor Relation Management
Labor relations concern with the mutual collaboration between the top management level and union members among workers. Some countries give the right to employees to form the union for taking part in collective bargaining through negotiation tasks. Small business organizations usually do not have labor unions while large organizations find it easy to have the policies spread among employees through communicating with representatives.
Customer Relation Management
Small business organizations will have better communication with clients due to the lower number of a workforce which eventually leads to good relationships. Industrial relations manager sometimes study and recognize te need of buyers and suggest ways of improving customer relations. Surveys through questionnaires are often employed for gathering information which is then set as a framework which is conveyed to the workers for the better understanding of customer demands. When staff members are given training for improving product quality it also helps in building good relationships. e for goods and services.
There are a lot of courses available now for the detailed study about Industrial Relation Management.One of the best business education institute, Westford University College offers an MBA in Organizational Psychology, for all working professionals, and for others who want to understand and work in diverse multi-dimensional industry organizations.The program is awarded by UCAM Spain. And also WUC has a Diploma program in Human Resource Management or HR Management. It is a postgraduate program from Cambridge International Qualifications, UK, a professional awarding body from the United Kingdom. Both programs explain in detailed about industrial relationship and its behavior.