TQM or Total Quality Management is a continuous effort by MBA Professionals for upgrading and improving processes and systems for ensuring superior quality products. Each and every organization should consider the feedback from customers. TQM takes data from this feedback which eventually help in the overall development of a company.
Considerable amount of planning and research is required for starting and implementing TQM. For this managers in the concerned position should have professional MBA Qualification. Things like how much budget should be allocated for TQM can only be done by a well qualified MBA professional.
The primary concern for implementing TQM is about knowing about the target market. It is important to know what the customer really wants and feedbacks from customers play an important role in making strategies for TQM. Working along with HR and senior management is also important in the implementation of TQM. An MBA professional should work as a link between the workers and senior management team. This helps in resolving issues related to implementing TQM with the help of right workers. The employees who are selected for completing the TQM implementation should be reliable and capable to handle the various aspects. Assigning resources and allocating time along with accepting ideas and suggestions from employees is crucial for the success of Total Quality Management System in an organization.
A good MBA professional should communicate well with the employees about the benefits of TQM and its advantages. It should be conveyed to the workers that TQM not only improves quality of products but also improves the quality of working conditions.