As far as Hotel industry is concerned, delivering the services consistently to the customers is the primary element of quality management. Those travelers availing the hotel facilities become loyal to the entity and will refer to their friends leading to more business. It is also essential to make the travelers make feel that they are getting the same amount of services they are getting at every time they visit the hotel.
One of the main problem that affects quality of hotels is the case in which a newly appointed employee is unable to fulfill the demand of the management as well as customers. So the quality management process starts right from the time of recruitment. The policies regarding handling of the customers as well as management need to be strictly conveyed to the new recruits at the time of hiring process.
All the employees in the hotel should have high expertise in dealing with customers. Proper training should be given to employees at all levels for ensuring the quality of services. Reviews and appraisals should be done with employees based on the quality of services they provide. It is also essential to improve the quality standards based on group performance of the team remembered in the hotel.
Often the profit of a hotel is directly proportional to the number of rooms which are booked each day. How much rooms are occupied at a given time is also an indicator of the profit of the hotel. Hotels having more reviews and established as a brand in the name of quality will get more visitors in long term. It should also be noted that the number of facilities alone is not the factor but the way in which service is provided is crucial for the business.