The tourism and hospitality industry has several kinds of service providers and the intentions of each vary. A single category is also having several sub-categories which operate over a wide spectrum. However, the objectives of the performance of each category have several common factors which are given in detail below.
Customer service is one of the primary objective of tourism and hospitality industry. Â Tourists comes in touch with various people in the hospitality industry for their needs. This can occur from the starting of the tour booking program to ending of the tour package. Tourists are requiring assistance in several forms from the time of booking tour packages to choosing the right menu during the tours. Companies operating in hospitality and tourism industry gives ratings to the agencies based upon the performance factors preferred by the customers.
The quality of products which are served to the customers should be good otherwise there will be negative performance ratings from the customers. The goals defined for each category of service in the hospitality industry varies and the standards for measuring the quality of products also vary. Foreign travelers also need the food to be served of the same quality in their hometown. The service provided at the hotel rooms also should match the service provided in other part of the world.
Sometimes the rating given by other agencies also affect the hospitality and tourism industry. There are several standards exist for a rating of hotels based on the service provided. Several newspapers and magazines also list the hotels and travel destinations based on the opinion and voting obtained from customers.
To further enhance your understanding of the industry and its complexities, consider pursuing an MBA in Hospitality and Tourism Management at Westford University College. This program offers in-depth knowledge on managing various aspects of hospitality, from customer service to operational excellence.
