All people in a team will be having multiple views about situations and ideas and at times this difference will lead to conflict. Being an MBA professional you should be able to resolve the conflict between team members at these situations. Some people try to ignore the conflict, some people complain about the conflict and some people blame it on others for the reason for the conflict. It is the ability of an MBA Professional that find out the reason behind the conflict and resolve it well.
Sometimes people with different viewpoints resolve issues themselves and contribute to the success of the team. The first thing and MBA professional should do is to make the team members open to the differences and make them concentrate on team goals rather than individual goals.
Resolving any conflict takes patience and understanding of emotions and actions of the individual. Replacing the negative experience with a positive experience is the key element is the success of resolving a conflict. The following are the various steps involved in resolving a conflict which will be useful for MBA professionals.
Admitting the Conflict
The first step in resolving a conflict is admitting it. It is a usual tendency for people to ignore the signs that might lead to conflict. Only after the team members recognizes the issue the team leader may be able to resolve the issue.
Discussing the Impact
It is essential for the MBA professionals to convey to the team members how the conflict is going to affect the overall performance of the team.
Agreeing to Get Together Again
Every team members should be ready to agree in cooperating for resolving the conflict in order to achieve success. Only when the team members agree that team as a whole should be kept first and personal ideas should not come in between.
Agreeing for Communicating Better
In order to resolve an issue all the team members must be willing to communicate each other openly. The members of the team should talk each other about resolving issues and express their opinions.
After the team members are prepared to resolve the conflict the next step is to make them understanding the consequences of the situation and knowing about the viewpoints of other team members. At this point care should be taken to ensure that the viewpoint of every individual team members is taken into consideration.
Clarifying about Positions
It is critical for the members to be clarified about the positions of other team members in an organization. By properly conveying the role of the team members in achieving the goal the problem can be resolved easily. It is also good in listing the facts and beliefs which is the basis for a position.
Analyzing in Small Groups
It is good to divide the team into smaller groups with people having similar ideas. This will lead to associating facts and beliefs to the issue by team members. Based on what assumptions are right and which factor is important related to the outcome etc can be utilized in resolving the conflict. It is also good about listening to various solutions which shows the different sides of the conflict.
Grouping as a Team
After leaving the group members to analyse the situation in small groups all group members must be coordinated into a team. By knowing about the real facts about the situation can make the people keep their personal viewpoints away for the sake of team.
After the team members understand about the positions and issues it is the team lead to take decision about what need to be done. If there is need for doing analysis again and more time is needed for evaluating things an agreement should be prepared about what all things need to be done. It should clearly be identified that who should do and what is to be done. The time which is required to complete the task also need to be clearly conveyed to the team members.
The following things can be done in preventing further conflicts inside the team
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