Across all classification of hospitality industry, customer service is the most important thing to be taken care of. Hospitality and Tourism industry may focus on one or all of the following classifications as part of their business. Up to what extent the customers are served is the critical factor that determines the success of the business. Due to several risk factors, it is better safe to concentrate on one classification in order to extract more revenue from the hospitality industry.
Food and Beverage Industry
In tourism and hospitality industry food and beverage are the most important one generating maximum revenue. This is also having the highest volume which usually consists of restaurants, fast food and other catering services. One of the main advantages of food and beverage industries is the fact that it can also function as part of an event or business entity. If the food and beverage industry is associated with the accommodation facility then it can also contribute to the customer experience at that place.
Hotels and Accommodation Industry
In this classification comes hotels, bed and breakfast entities, homestays and other lodging facilities in the hospitality industry. In this vertical comfort and efficiency of service are the most important factors that determine the quality of the entity. People working in this industry should also focus on the customer service element which is related to the reputation of the industry. This is also boosted by getting referrals from the existing customers in the industry.
Travel and Transportation Industry
This segment of tourism industry focuses on the transportation and travel industry. Traveling through airlines, trains and cruise ships comes under this. Flight Attends and crews in ship should serve the customers well in order to get best ratings. The service given for business travelers and vacation travelers are different and this is done with respect to the packages chosen at the time of booking tour packages.