The Role of Human Resource Management in Travel and Tourism
One of the major factors that determine the success of a travel business is the Human resource department. Travel Agents inside a travel company will be engaged with clients every day. They contact hotels and resorts for prices and check the status of flights. So the travel agents need necessary things like a computer with Internet and other facilities. For keeping and tracking information they need software and schedule calendars. It is the job of the Human Resources Department to provide the necessary facilities to the travel agents s far as possible.
While doing the hiring process talent and skills which are related to the travel industry is essential along with work experience. Only an experienced candidate with the ability to handle multiple persons at the same time for the coordination of travel activities can handle the job successfully. An efficient HR management professional can check the relevance of degrees and certificates in the travel and tourism-related industry and choose the right candidate.
Motivating and Managing Travel Staff
Motivating the staff in a travel company is also important for the business. providing opportunities for the travel agents to earn commission is a crucial element in increasing the profit of the organization. Rewarding employees based on their performance can only be handled by human resource development skills. Speaking to all members of the team daily is also required to keep the relationship open for discussion.
HR also plays a critical role in shaping organizational culture. By influencing factors like motivation, employee development, and open communication, HR can enhance productivity and job satisfaction within the travel industry. You can read more about how HR influences culture.
To develop the necessary skills to manage HR in dynamic industries like travel, Westford offers an MBA in Human Resource Management, focusing on HR and Organizational Psychology. Learn more about the program.
